Customer Service Team Leader - sunshine Coast

Customer Service Team Leader

All Aspects Recruitment & HR Services are seeking a customer service team leader for a permanent role in Bells Creek.

$65,000 - $75,000 p.a

About the Position

This is a two-year fixed term full time position, commencing as soon as possible. The position requires working on site at our facility on the Sunshine Coast, Queensland.

Responsibilities

• Support the Branch Manager by managing communications throughout the order process
• Liaise with Account Managers with regards to potential sales leads and general co-ordination of their account customers
• Co-ordinate orders for all customers ensuring any anomalies are notified
• Liaise with Production, Transport & Despatch staff as required for the manufacture and delivery of goods
• Liaise with all customers, selected vendors, and external field sales
• Liaise with management team to assist in developing Customer Service policies and procedures
• Assist with training new staff
• Lead customer service and provide feedback to team members and ensure customer service operations are flowing efficiently and effectively
• Answer all Customer Service questions on orders in a timely manner
• Monitor the flow of order process and solve problems 
• Work with Despatch & Transport staff on scheduling and deliveries 
• Work to meet all client needs and deliverables according to proposed timelines
• Respond to general team member email enquiries
• Any other duties reasonably expected for a customer service officer.

Skills and Experience Required

• 1-2 years of experience in Customer Service and/or client account management
• Self-starter and able to work with minimal guidance 
• Must have experience in the manufacturing and/or construction industries
• Strong oral and written communication skills, including the ability to work in a team environment 
• Excellent attention to detail
• Strong problem-solving skills and an ability to ‘plan to succeed’
• Excellent capacity to comply with site and company safety policies, procedures, and legislative requirements
• Strong IT skills, including Windows and Microsoft Office (particularly Outlook); experience with Google Docs also desirable, Pronto experience an advantage.
• Ability to meet deadlines, prioritise workload, adapt to change, maintain composure under pressure and maintain a positive and professional attitude towards team members and clients

To apply please submit your resume to leah@aarecruit.com.au by 6^th June